Fun Jump Express
Norwalk, CA
Home
Product Gallery
Cities We Serve
Pricing & More
Reservation Info
Contact Us

RESERVATION INFO

Please verify and re-verify your order.  Our Product Gallery shows all our products with their names.  When your order is placed over the phone, we will read back your order and repeat your address and phone numbers.  We prefer to get two phone numbers because we reconfirm all orders the evening before your party.

During the phone reservation we will give information in regards to payment, drop off and pick up times, we also repeat, your party date and day of the week.  We will then direct you to check this page (RESERVATION INFO) for additional information. 

Email orders are basically handled the same way.  Emails are preferred because everything is in writing but phone orders are always just fine and most orders are taken by phone.


Delivery:  Please be prepared for deliveries between 7:30am and 12:30pm.  Please have desired area ready for the Jumper to be set-up (clean and free of debris).  We do not wait for the area to be cleaned or cars to be moved.  If area is not ready and we must go on to the next delivery then we may charge a $10.00 fee to return (depending on the area).  Your order may also be moved to the end of our delivery schedule.  Please be ready!

There may be times when an extension cord is needed especially for the larger units.  The larger units generally use two motor blowers.  We do carry extra extension cords as a courtesy to our customers.  There is always a chance that we may run out so it is your responsibility to have extension cords available just in case.  We do not charge for the use of our extension cords.

Also because the larger combo units may require two motor blowers, it is best to have two different plugs to plug the blowers into. For best results the plugs should be on separate breakers.

The Water Slide units will need a hose and we do not provide the hoses so please be prepared to have a hose ready.
 


When to Pay:  Payment is due upon delivery in CASH.  Please have the cash ready when we arrive.  If payment is not ready, we will not leave your rental items. 
We may charge a $10.00 fee to return.  We may also have to put move you to the end of the schedule.  Please make arrangements to have your payment ready prior to your delivery.  We do call all customers the evening before to remind them of this requirement.   We require a photo i.d. and signature to complete the rental agreement.

Pickup: 
 We start pick ups on Saturdays between 8:00pm & 10:00pm.  Sundays between 7:00pm & 9:00pm. Drivers may be up to or over one hour late, especially when customers request the same general pick up time.  Please understand that we like to provide good customer service to all our customers.  If you need an earlier or later set up or a later pick up time let us know and we will do our best to accommodate your party needs.  When requesting a later pick up such as 10pm remember that other customers may be doing the same.


Weather Policy:  Fun Jump Express reserves the right to cancel due to bad weather (rain & high winds).  During the rainy season, once a Jumper is set up and it starts to rain, we will be back to pick up the Jumper and there will be "NO REFUNDS".
We will not set up the Jumper in the rain or in winds 15 to 20 mph and greater.